What you need to know


What is Covid 19?

Coronavirus disease (COVID-19) is an infectious disease that has been spreading all over the world since late 2019.  When infected, most people will experience mild to moderate respiratory illness and recover without requiring special treatment.  However, older people as well as those with existing medical problems like cardiovascular disease, diabetes, chronic respiratory disease, and cancer are more likely to develop serious illness.


The virus spreads mainly through saliva or nasal discharge when an infected person coughs or sneezes. At this time, there are no specific vaccines or treatments for COVID-19.



The WHO classified COVID-19 as a respiratory disease with the following symptoms:

·  fever

·  tiredness

·  dry cough


Other symptoms include:

·  shortness of breath

·  aches and pains

·  sore throat

·  and very few people will report diarrhoea, nausea or a runny nose.



To prevent infection and to slow transmission of COVID-19, do the following:

  • Wash your hands regularly with soap and water, or clean them with alcohol-based hand rub.

  • Maintain at least 1.5 metres distance between you and people coughing or sneezing.

  • Avoid touching your face.

  • Cover your mouth and nose when coughing or sneezing.

  • Stay home if you feel unwell.

  • Refrain from smoking and other activities that weaken the lungs.

  • Practice physical distancing by avoiding unnecessary travel and staying away from large groups of people.


Seeking assistance:

If you are experiencing any of the symptoms, contact any of the Ministry of Health’s COVID-19 Hotlines listed below.

Toll-Free: 909

MTN: +260 964 638 726

Airtel: +260 974 493 553

Zamtel: +260 953 898 941


In our continued effort to help stop the spread of COVID-19, Zoona is working with the Bank of Zambia to implement the correct preventative measures across our nationwide network. We are sending out daily information updates about COVID-19 and providing hand sanitisers to our outlets in order to best protect our agents, tellers and customers. Additionally, we are regularly sharing prevention and safety tips on our

Social Media Platforms.


Zambia Ministry

of Health

Zambia National

Public Health Institute

National Institute for

Communicable Diseases

Centres for

Disease Control