Zoona is on a constant and on-going journey towards Customer Centricity.

When my brother and I started Zoona in 2009, we had no idea how big it would become – and that by 2015 we would be part of a team that has raised $5 million in venture capital and be serving over 1 million customers every 2 months.

Through it all, we’ve been on a journey to ensure that ours is a truly customer-centric business. We’ve picked up a few insights along the way, which I’ll be sharing for the benefit of other Startup leaders who may find themselves on a similar journey.

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